Your holiday should encompass many qualities, but above all, it should be effortless. At Twin Palms Holiday Rentals, we eliminate the complexities of private holiday home rentals. Recognising that each guest has a unique expectation, we have meticulously curated a diverse range of amenities to ensure your experience is seamless, stress-free and fun.
From booking to check-in, throughout your stay, and upon departure, we strive to make every step of the process smooth and straightforward.
Our commitment is to make your stay comfortable, enjoyable, and unforgettable. We understand that unforeseen issues can arise, and we are always available to address and resolve any challenges you may encounter.
FAQs
Can we book directly through you rather than using a booking platform?
Yes you can. We now offer direct bookings through the “book now” section of our website. You will be directed to our booking page where we will collect payment and some information about you. If you book direct with us we are able to offer you a lower rate due to avoiding the booking fee’s associated with the travel platforms.
If Airbnb, Booking.com or Stayz are more your thing then we encourage you to book via their platforms, the links direct to our listings can also be found in the “book now” page of our website.
Do you allow pets?
We understand that pets are beloved members of the family, so we welcome them as long as we are notified at the time your booking is made. A small pet fee is charged to cover the cost of additional cleaning required so that all of our guest have a comfortable stay.
Do you allow Events?
We would love to help you celebrate your special occasion, however we do not allow single night bookings for parties. We are conscious of our neighbours being in a residential location and preserving the area for everyone to enjoy. We are more than happy however to facilitate friend groups, multi family group and special events. Just reach out and we are happy to send you a copy of our house rules.
Why wouldn’t i just book a hotel?
There are some wonderful hotel/motel accommodation options in all areas we are located but you just won’t get the same experience as you would if you book one of our properties. Our properties offer a cost effective option when shared with other families and friends, much cheaper than hotels. Our amenities are unique and modern, which you wont find in hotels. Fully equip kitchens, laundries and outdoor area’s , not to mention privacy, comfort and space.
Our homes have been purpose built short stay accommodation and are available to you 365 days of the year so you will never feel like you are staying in someone else home.
If something goes wrong during our stay what do we do?
Once you have booked we will send you a comprehensive home guide about the property. This is a digital guide that can be accessed on your phone and will help you trouble shoot any potential issues. Whilst we strive for everything to be perfect for your stay we understand that sometimes things don’t go the way we planned. Our contact details are included in the home guide and if you get really stuck you can just call or text us. We will do what we can to get things back on track so you can continue to enjoy your stay.